How to complain properly

In this post you will find several documents regarding formal complaints and letters of complaint. Some of them were used at class, but others (documents, activities and listening exercises) are new, so check them to have further practice.

• Structure of a complaint letter. In this document you'll find several kinds of letters, but for now we're interested in the letter of complaint.
• Formal letters. This is a nice document which summarizes the basics to write a formal letter (no contractions, opening, ending, etc.). In other words, it shows tips.
• Complaining and apologizing. This is the lesson we used in class, and the answer keys are on the last page. You can also check the listening track.
• Complaining as a customer. This is just a short file summarizing the basic information taught on a lesson by the BBC Learning English, which I include next.
• Traveller's tales. In this lesson from the BBC Learning English you'll find further information about complaining. You can listen to a conversation (and read the transcript later), checking the tips for complaining and do an activity at the end.